Supporting a Global Workforce Through Real-Time Multilingual Interpretation
February 9, 2026
Overview
When a global organization brings teams together for a company-wide town hall, clarity and inclusion matter. Divergent supported a large-scale virtual event with remote simultaneous interpretation, helping employees across regions participate in real time and ensuring leadership communications landed consistently across languages.
The Client
For one of the world’s largest multinational steel manufacturers and recyclers, Divergent provided English-to-Spanish and English-to-French remote simultaneous interpretation for an annual, company-wide virtual town hall.
The Challenge
The event focused on leadership messaging and a year-end review of company performance, enabling more than 800 employees across Mexico and Canada to fully participate in real time, alongside their colleagues in America.
Given that this was the client’s first time offering live interpretation, reliability and seamless execution were critical.
Because this was a first-time implementation, the experience needed to be intuitive for attendees and low-lift for the internal team managing the event. The stakes were high: a large audience, time-sensitive messaging, and a format that required interpretation to feel seamless rather than “added on.”
The Solution
Divergent managed the engagement end-to-end, including interpreter selection, remote interpreting platform setup, rehearsal and audio testing, and live technical coordination throughout the conference.
Our team worked closely with stakeholders during planning and delivery to proactively address any concerns and ensure expectations were met at every stage.
Scope of Work
- Remote simultaneous interpretation (English-to-Spanish and English-to-French)
- Interpreter selection aligned to subject matter and tone
- Platform setup and configuration for an all-hands environment
- Rehearsal and audio testing to validate speaker flow and sound quality
- Live technical coordination to support consistent delivery throughout the event
The Execution
The result was uninterrupted coverage across a wide range of topics, from corporate culture and HR initiatives to financial performance, sustainability, and technical manufacturing discussions, ensuring consistent, high-quality communication throughout the event.
Divergent supported the event with structured checkpoints before and during the town hall, including technical verification, coordination between speakers and interpreters, and real-time monitoring to prevent disruptions and maintain audio clarity for listeners.
“We have locations all over the world listening [to your interpreters], and they are saying it sounds GREAT! We continue to be impressed by Divergent’s professionalism!”
Public Relations & Communications Executive
Industrial Manufacturing
The Outcome
The event was a highly successful first experience with live interpretation, delivering a seamless and inclusive town hall for a global workforce. The client was thrilled with the results and rebooked Divergent for the coming year.
This engagement established a repeatable approach for future multilingual town halls, reinforcing inclusive communication across the organization and building confidence in live interpretation as part of ongoing employee engagement.