Standing Beside Legal Professionals in Pro Bono Matters

Language should never stand in the way of justice. That belief has guided our work from the beginning, and it continues to define how we serve law firms and nonprofit organizations today. Over the years, our commitment to removing language barriers naturally evolved into something bigger. What began as a small gesture of support for attorneys handling pro bono matters has grown into a cornerstone of our mission. It’s now one of the most meaningful ways we contribute to the legal community and the clients they represent.

Pro bono work often touches some of the most sensitive and emotional areas of the law. Many of these cases involve asylum claims, immigration hearings, and other proceedings for individuals and families seeking safety from persecution, violence, or oppression. In those moments, language isn’t just a tool. It’s a bridge to understanding, compassion, and trust. An exceptional interpreter truly amplifies a client’s voice, ensuring their message resonates deeply and authentically, far beyond just translating words.

For clients who have endured trauma, that sense of being heard means everything. Many have experienced instability and fear for so long that consistency and familiarity bring comfort in ways that words alone cannot. When the same interpreter is present throughout their case, it helps create a sense of stability and safety. Clients open up more easily, and attorneys gain a clearer understanding of their stories. We also honor personal preferences whenever possible, such as assigning an interpreter of a particular sex, to ensure each client feels comfortable enough to share deeply personal experiences. Small details like that can make an enormous difference in how someone feels about telling their truth.

We build trust through relationships, and our interpreters serve as compassionate partners in the legal process, going beyond their role as language professionals. They understand the emotional and cultural layers that exist in every case, especially those involving trauma or fear of authority. Working closely with attorneys, our interpreters adapt to each client’s needs and the dynamics of the case. Over time, that collaboration creates a rhythm of communication that benefits everyone involved. Attorneys appreciate having interpreters who grasp the nuances of their work, and clients find reassurance in knowing their voices are conveyed with accuracy and empathy.

Establishing those relationships takes time; you don’t build them overnight. That’s why we emphasize continuity whenever possible, assigning the same interpreter throughout the duration of a case. The trust that forms between interpreter, attorney, and client leads to stronger communication, deeper understanding, and, ultimately, better outcomes. It’s a simple but powerful principle: consistency builds confidence.

Pro bono cases also move fast, and urgency is part of what makes them so challenging. Immigration and asylum matters often come with last-minute interview requests, emergency hearings, or calls from immigration facilities that can’t wait until Monday morning. We understand how critical those moments are, which is why our team is available seven days a week. Whether it’s arranging an interpreter on short notice, handling an emergency intake call, or responding to a late-night request, we act quickly. Our nationwide network of skilled interpreters allows us to respond wherever and whenever we’re needed. That reliability has become one of the defining features of our pro bono work. When law firms reach out, they know we’ll be ready to stand with them, no matter how urgent the situation.

The importance of this work became even clearer during major world events in recent years. When Russia invaded Ukraine and the United States withdrew from Afghanistan, the number of people displaced by conflict surged. Suddenly, there was an influx of asylum and immigration cases that required immediate language support. Many of the individuals involved were processing unimaginable loss and uncertainty. Providing interpreters who could communicate with precision and sensitivity wasn’t just important. It was essential.

Those experiences reinforced for us how critical it is to be prepared, adaptable, and compassionate. They also inspired innovation. From that need came CertaTranslate, our dedicated web app that allows legal professionals to request certified document translations quickly and affordably. For smaller files (i.e., passports, marriage certificates, or licenses), it has become a fast, reliable solution for pro bono and immigration attorneys who need accuracy without delay. It’s one more way we’re helping legal professionals stay focused on their clients. At the same time, we handle the linguistic details behind the scenes.

That same urgency and sense of responsibility continue today. Across the United States, countless individuals are seeking safety and stability through asylum and immigration proceedings. These clients depend on attorneys who volunteer their expertise and time and on language professionals who ensure to convey every word clearly. We’re proud to play that role and to keep expanding our capacity so that every attorney who takes a pro bono case can count on us as part of their support system.

While we’re honored to work on complex, high-profile international legal matters, it’s the pro bono cases that mean the most to us. They touch lives in ways that go far beyond the courtroom. They remind us of the profound human purpose behind what we do every day. For this reason, we extend pro bono discounts and dedicate a portion of our time and resources to these matters. It’s our way of giving back to the attorneys who give so much of themselves.

For us, standing beside legal professionals in pro bono work isn’t just about providing interpreting or translation. It’s about being part of a collective effort toward justice and dignity. Every case tells a story. Every client’s voice matters. And when those voices are understood, lives change. That’s the power of language, and it’s why we’re so deeply committed to being there when it matters most.